Learn more about our business, services, and mission by checking out the FAQs below.
At Universal Home Solutions, our locally owned and operated business has been providing high-quality exterior repair and restoration services for over three decades. Our deep commitment to customer satisfaction and exceptional craftsmanship has helped us establish a strong reputation in the community, and we’re always happy to share our expertise with others. Below, we’ve responded to some of the most common questions we receive from customers to help you decide if our team is the right fit for your next project.
What is your main goal when working on a home?
Our core mission is to offer “universal solutions” for common issues that homeowners face. We focus on shielding homes from water damage to prevent wood rot, mold growth, and structural issues, which can help homeowners save a lot of time and money in the long run. We also offer comprehensive repair and replacement services to restore homes to their former condition.
What services can your business provide?
We’re proud to be a full-service home exterior company that can tackle a wide variety of tasks, including seamless gutter installation, gutter guard installation, wood rot repair, and soffit and fascia restoration. With over 30 years of experience on our side, we’re equipped to tackle most exterior repair and restoration projects, from roof storm damage repair to house painting.
Can your team handle both minor repairs and extensive replacement projects?
Definitely. Whether you need a few minor roof repairs due to hail damage or need a brand-new gutter system installed around your home, our team is prepared to complete the job with precision, high-quality materials, and efficiency.
What areas do you serve?
Our office is located in Matthews, North Carolina, and we’re happy to serve homeowners in Ballantyne, Cotswold, Dilworth, Harrisburg, Indian Trail, Marvin, Mint Hill, Monroe, Myers Park, Pineville, South Charlotte, South Park, Waxhaw, Weddington, and Wesley Chapel, North Carolina.
Are you licensed and insured?
Yes, our business is fully licensed and insured to protect our crew and maintain our customers’ peace of mind.
Do you offer free estimates?
Absolutely! You can count on us to visit your home, conduct a careful inspection, and provide you with a free, no-obligation quote for the required services.
Can wood rot spread if it isn’t treated properly?
Yes, and this is what makes wood rot so destructive. Even if the source of moisture is addressed, the fungi that causes wood rot can continue to spread throughout the wood material, leading to widespread structural damage. Our team is equipped to find the root cause of the wood rot and completely replace the materials to stop the issue from spreading further.
What are some signs that my home needs wood rot repair?
You may notice peeling paint, soft or spongy wood, discoloration, or musty odors. Wood rot frequently occurs around windows, doors, and rooflines, so pay close attention to these key areas. If you see any changes in the look of your home, we encourage you to contact us for repairs as soon as possible to prevent the issue from spreading.
Are soffit and fascia repairs really necessary?
Although your soffit and fascia may appear to be mostly decorative, they play an important role in protecting your home from water intrusion. Soffit and fascia work together to create a seal for your roofing system, so any cracks in these materials can increase the risk of mold growth, structural damage, and pest infestations. Prompt repairs are crucial for keeping your home safe, dry, and structurally sound.
After completing repairs, can you match my home’s existing paint color?
Yes. After completing a soffit or fascia repair, our team will carefully match the new materials to seamlessly blend in with the rest of your home to create a flawless look.
Why should I choose seamless gutters instead of standard gutters?
Seamless gutters are fabricated on-site to perfectly fit your unique home. This process greatly reduces the number of seams in your gutter system, which also reduces potential leak points. Seamless gutters are more durable and reliable, and they are also less likely to experience clogs or sagging.
What are some signs that I need new gutters?
If your gutters are frequently overflowing, pulling away from the roofline, or have significant amounts of damage, such as corrosion and cracks, it’s likely time to invest in a more efficient gutter system. Our team can assess your home and give you a free estimate for the replacement process.
How long do gutter installation projects take?
Our experienced team can complete most residential gutter installation projects in a single day to minimize any potential disruptions to your routine.
What are the main benefits of gutter guards?
Gutter guards can greatly reduce the amount of debris that gets into your gutter system, which can prevent clogs and blockages from occurring. If your home is surrounded by trees and you frequently need to clean out your gutters, investing in gutter guards can save you a lot of time while protecting your home’s siding from overflowing gutters.
Can you install gutter guards on my existing gutters?
In most cases, yes! Our team will examine your current gutters to make sure they’re in good condition, take measurements, and recommend the ideal gutter guards for your needs. We’ll also give you a free, straightforward estimate for the gutter guard installation process.